PRIVACY AT ZIPLINE
We emphasize privacy across three key dimensions.
Privacy by design
We prioritize data privacy at a foundational system design level in our technology.
Security by default
We protect the data we collect and restrict who can access that data.
Transparency by principle
We clearly communicate when, how, and why we collect the data we do.
When we fly and deliver
Zipline has built FlightIQ, a revolutionary autonomy and perception system that is purpose-built to enable Zips and their delivery droids to fly, navigate, and deliver smartly and safely. Just like cars have sensors to avoid obstacles, Zips and delivery droids use the FlightIQ suite to do the same. From omni-directional sound sensing of aircraft at long-range to maintain a safe distance to visually sensing a half-meter wide patio table for convenient and precise deliveries, FlightIQ enables smart, reliable, safe delivery. FlightIQ helps maximize safety by deepening our understanding of the airspace we fly, the topography of the land below, and any potential obstacles.
When you use our website or our apps
Our website and apps feature technologies that enable us to collect that data that improves your browsing experience, personalize content, and streamline your interactions with Zipline.
For more info on the data we collect and use, including on our website and apps, please refer to our privacy policy.
Discover how Zipline and FlightIQ preserve privacy
Data minimization
Minimizing the data we need to collect
When we fly and make deliveries, FlightIQ only collects the data we need to ensure the safety, reliability, and precision of every delivery flight and to improve operations. FlightIQ data is not associated with any individual.
An example of what FlightIQ sees in flight at cruising altitude
Image obfuscation
Only using the visual data we need
FlightIQ applies industry-standard tools to 1) blur everything outside the delivery area during delivery and 2) blur people within the delivery area during delivery. FlightIQ does not identify individual people and cannot see things like license plates or inside windows of a home at cruising altitude.
How FlightIQ blurs everything but the delivery area when making a delivery to a backyard.
An example of the topographic depth map that FlightIQ ultimately uses to ensure smooth deliveries.
Sound information
Using sound data to deconflict airspace
FlightIQ uses sound sensors on Zips that are optimized for and only used to maintain a safe distance from other aircraft while we’re flying. FlightIQ can’t hear human voices on the ground during flight and delivery.
Listen to an example of what a Zip hears when it’s flying in the sky:
Healthcare data
Avoiding sensitive healthcare data
We don’t need (or want) access to sensitive health or prescription information to make health system-related deliveries in the U.S. Like many traditional delivery providers, our system is designed to collect only enough information to safely transport your delivery from point A to point B and comply with relevant healthcare laws. We don’t know the contents of health system deliveries — just the weight, volume, and carriage requirements (like temperature and handling instructions) of the package.
Secure storage
Storing data in secure cloud facilities
We store data collected during flights on secure cloud servers in the United States that are protected by strict industry-standard physical and digital security protections.
Security validation
Screening for malicious attacks and actors
We perform ongoing digital threat screening and regular penetration testing to detect and prevent attacks from malicious actors.
Data retention
Retaining limited data to ensure safe and reliable flights
We retain logs from FlightIQ to the extent it is required or allowed by law, such as to comply with aviation safety or healthcare rules and to analyze and improve our delivery experience and reliability.